Refund and Returns Policy

At Sub Sahara Living, we want you to be completely satisfied with your purchase. If you are not entirely happy, our returns policy ensures a fair and transparent process for refunds, repairs, and replacements.

1. Change of Mind Returns (Cooling-Off Period)
We understand that sometimes a product might not be exactly what you expected. In accordance with South African e-commerce regulations, you have the right to cancel your purchase and return the item(s) within 7 days of receiving your delivery.

  • Items must be unused, in their original condition, and in the original, unopened packaging.
  • The customer is responsible for the courier costs associated with returning the item for change-of-mind returns.
  • Once we receive and inspect the item, a full refund (minus original delivery fees) will be issued.

2. Defective or Faulty Goods
We stand by the quality of the products we sell. All our products carry a 6-month implied warranty against material defects or manufacturing faults.

  • If your item is defective, faulty, or breaks during normal, intended use within 6 months of delivery, please contact us immediately.
  • You will have the choice of a repair, replacement, or a full refund.
  • Sub Sahara Living will cover the courier costs for collecting and replacing defective goods.
  • Please note: This warranty does not cover damage caused by normal wear and tear, misuse, negligence, or unauthorized alterations.

3. Incorrect Items Delivered
If you receive an item that is different from what you ordered or does not match the product description on Sub Sahara Living, you may refuse delivery or return the item within 10 days. We will arrange for the incorrect item to be collected and the correct item to be delivered at our expense.

4. Non-Refundable Items
Certain items are exempt from being returned, including:

  • Custom-made or personalized goods.
  • Items explicitly marked as “Clearance” or “Final Sale.”
  • Gift cards.
  • Perishable goods or items restricted by hygiene and public health regulations (e.g., unsealed bedding or personal care items).

5. How to Log a Return
To initiate a return or report a defective item, please follow these steps:

  1. Email our customer support team at admin@subsaharaliving.com with your Order Number and the reason for the return.
  2. If the item is defective or damaged, please attach clear photos or a short video illustrating the issue.
  3. Our team will guide you through the next steps and provide a return shipping address or arrange for a courier collection.

6. Refund Processing Time
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via your original method of payment within 3 to 7 business days, depending on your bank’s processing times.

Contact Us
If you have any questions regarding your return, please reach out to us:

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