Privacy Policy

Sub Sahara Living values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and platforms.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, billing and shipping addresses.
Account Information: Login credentials, purchase history, preferences.
Payment Information: Processed securely through trusted third-party providers; we do not store full card details.
Technical Data: IP address, browser type, device information, cookies, and usage analytics.
Communications: Customer service inquiries, feedback, and correspondence.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Send promotional offers, newsletters, and updates (with your consent).
Ensure compliance with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share data with:

Service Providers: Logistics, payment processors, IT support, and marketing partners.
Legal Authorities: When required by law, regulation, or legal process.
Business Transfers: In case of merger, acquisition, or restructuring.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications.
Withdraw consent where processing is based on consent.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we operate across Sub-Saharan Africa and partner with global retailers, your data may be transferred internationally. We ensure adequate safeguards are in place for such transfers.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.