At Sub Sahara Living, we are committed to delivering your lifestyle and home products as quickly and safely as possible. Please review our shipping operations and policies below to understand how and when your order will be delivered.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and South African public holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note that during high-volume periods or sales events, processing times may be slightly delayed. We will communicate any significant delays proactively.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable local courier services to ensure nationwide delivery across South Africa.

  • Standard Delivery (Main Centers): 2 to 4 business days.
  • Standard Delivery (Regional/Outlying Areas): 3 to 7 business days.
  • Free Shipping: We may offer free standard shipping on orders exceeding a specific promotional threshold, which will be clearly indicated at checkout.

3. Delivery Addresses & PO Boxes

  • Our courier partners require a physical address for delivery and a signature upon receipt.
  • We do not ship to P.O. Boxes. Please ensure you provide a valid residential or business address during checkout.
  • If you are providing a business address, please include the company name and any specific delivery instructions (e.g., “Leave at Reception”).

4. Order Tracking
Once your order has been dispatched, you will receive an email notification from us containing a tracking number and a link to track your package’s journey. Please allow up to 24 hours for the tracking information to become active on the courier’s system.

5. International Shipping
Currently, Sub Sahara Living only ships within the borders of South Africa. We do not offer international shipping at this time.

6. Damaged, Lost, or Stolen Packages
We take great care in packaging your items securely, but once it leaves our facility, unexpected transit issues can occur.

  • Damaged on Arrival: If you receive your order and the packaging is visibly damaged, please note this with the courier upon signing. Contact us within 48 hours at admin@subsaharaliving.com with your order number and clear photos of the damaged item and packaging so we can resolve the issue and lodge a claim with the courier.
  • Lost in Transit: If your tracking status shows no movement for an extended period, or if the package is marked as delivered but you have not received it, please contact us immediately. We will investigate with the courier and ensure you receive a replacement or a refund if the package is confirmed lost.

7. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping details at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the courier is unable to deliver after multiple attempts, the customer will be responsible for the return shipping costs and the cost of redelivery.

Contact Us
For any questions or specific requests regarding shipping and delivery, please contact our support team:

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